Shipping policy

Shipping Policy

Last updated: September 17, 2026

Order Processing

Most in-stock orders are processed within 2–5 business days, excluding weekends and public holidays.

Customized products, bulk orders, pre-order items, and products requiring additional testing or configuration may have a longer lead time. The estimated preparation time will be shown on the product page or confirmed with you before shipment.

Shipping Destinations

We ship to most countries and regions worldwide. Available shipping methods and charges depend on the destination, package weight, product type, and local delivery conditions.

Some oversized products, remote destinations, and products containing lithium batteries may require special shipping arrangements. If additional confirmation is required, we will contact you before dispatch. No additional shipping charge will be collected without your approval.

Shipping Costs

Shipping charges are calculated and displayed at checkout whenever available.

Free shipping applies only when it is specifically stated on the product page, promotional page, or checkout page.

For oversized items, remote areas, or destinations not supported by the standard checkout rates, we may contact you with an updated shipping quotation before dispatch. If you do not accept the revised shipping cost, you may cancel the affected item for a full refund.

Estimated Delivery Time

Most international orders are delivered within 7–20 business days after dispatch.

Delivery may take longer for remote areas, oversized products, battery-containing products, customs inspections, public holidays, severe weather, or other circumstances outside our reasonable control.

Delivery estimates begin from the date the order is dispatched, not from the date the order is placed. Estimated delivery times are provided as a reference and are not guaranteed.

Tracking Information

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Tracking updates may take 1–3 business days to appear after the carrier collects the package.

Orders containing multiple products may be shipped in separate packages and may arrive at different times.

Customs Duties and Taxes

Taxes collected at checkout, if applicable, will be shown in your order summary.

Unless an order is specifically marked as “duties paid,” product prices and shipping charges do not include import duties, customs clearance fees, VAT, GST, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient. We recommend checking your local import requirements before placing an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, telephone number, and recipient information.

Please contact us as soon as possible if you need to change your address. Once an order has been dispatched, we cannot guarantee that the address can be changed. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Some carriers cannot deliver oversized or battery-containing products to P.O. boxes.

Delayed or Lost Packages

If tracking has not updated for more than 7 business days, or your order has not arrived within 10 business days after the estimated delivery period, please contact us.

We will assist with a carrier investigation. If the carrier confirms that the package has been lost, we will arrange a replacement or refund in accordance with our Refund Policy and applicable consumer laws.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, the building reception, and the local carrier.

Please contact us within 3 calendar days of the recorded delivery date so that we can assist with an investigation.